Terms & Conditions
This page (along with the documents referred to on it) outlines the terms and conditions on which we supply any of the products (Products) listed on our website www.momsndads.co.uk to you. Please carefully read these terms and conditions before ordering any Products from our site. By ordering any of our Products, you agree to be bound by these terms and conditions.
If you do not accept these terms and conditions, you should not order any Products from our site.
Information About Us
We operate the website www.momsndads.co.uk. We are Moms N Dads Ltd a company registered in England and Wales under company number 16266506, with our registered office at 128 City Road, London, United Kingdom, EC1V 2NX
Your Status
By placing an order through our site, you warrant that:
a. You are legally capable of entering into binding contracts; and
b. You are at least 18 years old.
How the Contract is Formed Between You and Us
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean your order has been accepted. Your order constitutes an offer to buy a Product. The contract between us (Contract) will only be formed when we or our partners despatch your product.
The Contract will only relate to the Products we despatch. We will not be obliged to supply any other Products that may have been part of your order until those Products are despatched.
Consumer Rights
If you are contracting as a consumer, you may cancel a Contract at any time within fourteen (14) working days, starting the day after the contract is made. In this case, you will receive a full refund of the price paid for the Products, in accordance with our refunds policy (set out in clause 8). To cancel a Contract, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. Failure to comply with this obligation may result in us taking action against you for compensation. We cannot cancel a contract for perishable or personalised Products unless they are faulty. This provision does not affect your other statutory rights as a consumer.
Availability and Delivery
We will make reasonable efforts to fulfill your order by the delivery schedule set out in the Despatch Confirmation. If no delivery date is specified, delivery will occur within a reasonable time, unless exceptional circumstances arise.
Risk and Title
The Products will be at your risk once they are delivered.
Ownership of the Products passes to you only when we have received full payment for all sums due for the Products, including delivery charges.
Price and Payment
The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
Product prices include VAT.
Prices and delivery charges are subject to change at any time, but such changes will not affect orders already despatched.
Our site contains many Products, and despite our best efforts, some Products may be incorrectly priced. We will normally verify prices as part of our despatch process, so if the correct price of a Product is lower than the stated price, we will charge you the lower amount. If the correct price is higher, we will either contact you for instructions or reject your order and notify you.
We are under no obligation to provide the Product at the incorrect (lower) price, even after sending a Despatch Confirmation, if the pricing error is clear and could reasonably be recognised as an error by you.
Payment for all Products must be by credit or debit card. We accept Visa, Mastercard, Maestro, Visa Electron, Diners Club, Amex, Google Pay, and Apple Pay.
Discount Codes
Promotional and Discount codes do not apply to Event Bookings, Gaming products, Gift Vouchers, Sale, and Offer items. The company reserves the right to modify any or all terms and conditions at any time without prior notice.
Gift Cards
This Gift Card can be redeemed against all Products in UK retail stores and at www.momsndads.co.uk By purchasing or using a gift card, you accept the terms and conditions outlined in this offer. The card will expire 24 months from the date of issue. The balance can be checked in-store or online. The bearer of the Gift Card is considered the rightful recipient of the redemption benefits. Unused balances cannot be refunded or combined with any other transaction after the expiry date. We are not responsible for lost cards and will not entertain any request for replacement or compensation. Damaged, defaced, duplicate, or photocopied Gift Cards will not be accepted. Once issued, this Gift Card cannot be cancelled, and its value cannot be exchanged for cash. Hamleys reserves the right to change these terms without prior notice.
The responsibility for providing the correct recipient email ID lies with the purchaser. In case of any error, the purchaser should contact customer service at support@momsndads.co.uk or call us at 0044 7878 92 3009
Our Refunds Policy
If you return a Product to us:
a. If you cancel the Contract within the fourteen (14) day cooling-off period (see clause 4), we will process your refund as soon as possible, and in any case, within thirty (30) days of the cancellation notice. You will receive a full refund, including any applicable delivery charges, but will be responsible for the cost of returning the item to us.
b. For any other reason, we will examine the returned Product and process your refund within a reasonable period, usually within thirty (30) days of receiving the return. We will refund the price of defective Products, including any delivery charges. A freepost address or collection for larger items will be provided.
c. Downloads, including digital files (films, music, etc.), will be available for download once payment is authorized. Downloads may only be used for personal, non-commercial purposes. Reproduction, distribution, and other forms of public performance or broadcasting are prohibited and will constitute copyright infringement. You cannot cancel a Download purchase after payment has been confirmed. A replacement or refund will only be provided if the file is defective.
We usually refund money through the same payment method used for the purchase.
Certain items are excluded from our returns policy, including personalised, perishable, made-to-measure items, and gift vouchers. This does not affect your statutory rights.
Warranty
We warrant that any Product purchased from our site will conform to its description, be of satisfactory quality, and be reasonably fit for its intended use for twelve (12) months following delivery, provided the Product has been used according to the manufacturer’s instructions.
Our Liability
If we fail to comply with these terms, we will only be liable for the purchase price of the Products and any losses directly resulting from our failure.
We will not be liable for losses such as loss of income, business, profits, data, or management time. However, we will not exclude liability for death, personal injury, fraud, or defects under the Consumer Protection Act 1987.
Import Duty
Orders placed for delivery outside the UK may be subject to import duties and taxes, which you are responsible for paying. We cannot predict these charges, and we advise you to contact your local customs office before placing your order.
Written Communications
By using our site, you agree to electronic communications. We will contact you via email or post notices on our website. These communications meet any legal requirement that notices be in writing. This does not affect your statutory rights.
Notices
Notices should be sent to Moms N Dads Ltd, 128 City Road, London, United Kingdom, EC1V 2NX
, or support@momsndads.co.uk We may contact you at the email or postal address provided when placing an order. Notices will be considered received immediately when posted on the website, 24 hours after an email is sent, or 3 days after posting a letter.
Transfer of Rights and Obligations
The contract is binding on you, us, and our successors. You cannot transfer or assign your rights without our consent, but we may transfer, assign, or subcontract our rights at any time.
Events Outside Our Control
We are not responsible for delays or failure to perform due to causes outside our reasonable control (Force Majeure Event), such as industrial action, terrorism, war, natural disasters, or government restrictions. We will make reasonable efforts to resolve the situation.
Waiver
Failure to insist on strict performance or to exercise rights does not waive those rights, and we will continue to enforce compliance.
Severability
If any term is deemed invalid or unenforceable, the remaining terms will still apply.
Entire Agreement
These terms and conditions, along with any referenced documents, constitute the entire agreement and supersede previous agreements. We are not liable for representations not stated in these terms, except for fraud.
Our Right to Vary These Terms
We have the right to revise these terms and conditions. You will be subject to the terms in force at the time you place an order unless we notify you of changes.
Law and Jurisdiction
Contracts and disputes will be governed by the laws of England and Wales, with jurisdiction over non-contractual disputes residing in the courts of England and Wales.